BIS 261 DeVry Entire Course

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BIS 261 DeVry Entire Course


BIS 261 DeVry Week 1 Discussion 1

Business Analyst Role and Responsibilities

Using an online job search site or the classified ads in a major newspaper, search for job listings for the position of Business Analyst or Business Systems Analyst. Study at least three listings in detail, concentrating on the descriptions of the job responsibilities and qualifications. Based on these listings, and on your reading assignment for the week, what is the role of a business analyst in these organizations? What are a business analyst’s most important responsibilities?


BIS 261 DeVry Week 1 Discussion 2

Fitting the SDLC Model to an Organization

Pick an organization that develops information systems, either for its own internal use or for sale to others. This could be the organization for which you work, or one that you research in the DeVry Library or on the Web. (You can find company profiles by using databases provided by the DeVry University Library. Use the Library link on the Student Resources tab under Course Home, or go directly to”>DeVry University Library Services site and use the Research Help or Ask-A-Librarian links for help in selecting an appropriate database.) Which of the SDLC models described in this week’s lecture do you think would be the best fit for your chosen company and why?


BIS 261 DeVry Week 2 Discussion 1

Project Failures and Successes 

Describe either a successful or an unsuccessful information systems project (either a project that you know about personally from work, or one that you learned about by researching news accounts of IS projects on the Web). What factors contributed to this project being a success or a failure? What were the major feasibility issues for the project?


BIS 261 DeVry Week 2 Discussion 2

Costs and Benefits 

The Green Table is a small neighborhood restaurant specializing in healthy but delicious meals. It currently keeps track of customers’ reservations by using a paper-based system. Customers call on the telephone to make a dinner reservation. The host (who is also responsible for greeting customers and showing them to their tables) answers the phone, takes the reservation information, and writes it down on a clipboard kept at the host station.

As the restaurant has become more popular, keeping track of reservations in this way has become a problem. Some customers have complained that their reservations were lost or were made for the wrong date or time. The host staff has said that answering the phone to take reservations distracts them from their other duties. A few customers have asked about being able to make reservations on the Web or by using their smartphones.

Alice, the owner of The Green Table, is considering adopting a computerized reservation system for the restaurant that would allow customers to make reservations by phone, on a website, or by using a smartphone app.

What are some of the potential costs and benefits associated with adopting such a computerized reservation system?


BIS 261 DeVry Week 3 Discussion 1

Write the Requirement (graded)

Usually, as a business analyst, you don’t get to invent requirements yourself; your job is to gather requirements from others. In this discussion topic, though, you get to suggest your own ideas for requirements. Remember to state your requirements so that they are objective, measurable, and testable.

Suppose that you are helping to create a website that provides a resume improvement service. For a fee, a customer submits his or her resume to the site and receives suggestions for improvement from a human resources professional. What requirements would you suggest for this system?


BIS 261 DeVry Week 3 Discussion 2

Comparing Requirements-Gathering Methods (graded)

Discuss the advantages and disadvantages of the various requirements-gathering methods mentioned in this week’s reading assignment and lecture. In what situations would you use each method and why?


BIS 261 DeVry Week 4 Discussion 1

Working with Stakeholders (graded)

Kohl’s, a nationwide chain of department stores, recently rolled out a new information system that integrates their store-based and online retailing operations. Kohl’s installed kiosks in all of its stores that connect directly to its website. Shoppers who are unable to find an item that they want in the store can search for it online using the in-store kiosk, and have it delivered to their home with free shipping.

Who do you think were the principal stakeholders for the Kohl’s kiosk project? What would have been the primary concerns of each stakeholder group?


BIS 261 DeVry Week 4 Discussion 2

Facilitating Meetings (graded)

Describe a situation from your personal or professional experience in which you attended a group meeting. What was the purpose of the meeting? Who were the attendees? Would you consider the meeting to be successful or unsuccessful, and why?


BIS 261 DeVry Week 5 Discussion 1

Acme Jewelry System Requirements (graded)

What were some of the requirements that your team identified for the Acme Jewelry eCommerce system during your JAD session last week? Why did you decide that these requirements were among the 10 most important?


BIS 261 DeVry Week 5 Discussion 2

Challenges of Virtual Teams (graded)

What are some of the challenges that make working with a virtual team more difficult than working face to face? (Please draw on your experiences with the Acme Jewelry JAD session last week, and other experiences that you may have had with virtual teams, to cite specific examples.)


BIS 261 DeVry Week 6 Discussion 1

Use Cases (graded)

Let’s practice identifying use cases by working with an existing system with which you are probably already familiar: an e-mail application. Let’s define the system as just the e-mail client, meaning the program or website that you work with directly when you use e-mail. This might be a program like Microsoft Outlook, or a website like”> or”> What use cases can you identify for an e-mail client? What actor or actors participate in each use case?


BIS 261 DeVry Week 6 Discussion 2

Classes, Attributes, and Associations (graded)

Here’s a brief description of a use case for downloading music from a website:

A customer can search for songs using the song title, artist’s name, or album title. Search results are organized by albums and songs within each album. For each album, the site displays the artist name, the album title, a thumbnail image of the album cover, the year released, and the price of the album. For each song, the site displays the song title, the length of the song, and the price of the song. A customer can purchase an album or an individual song. The price of a purchased album or song is charged to the credit card on file for the customer, and the customer downloads the album or song.

What classes can you identify from this description? What are some attributes of each class? What associations exist among the classes?


BIS 261 DeVry Week 7 Discussion 1

Test Types (graded)

There are many different types of tests that can be applied to an information system. Pick one type of test and explain it. How is the test performed and what does it tell you about the system? What is the benefit of performing this type of test?


BIS 261 DeVry Week 7 Discussion 2

Writing Test Cases (graded)

Acme Bank is developing a Car Loan Calculator mobile app to help customers determine the monthly payment on a car loan. The Car Loan Calculator has the following functional requirements:

  • FR-01: The calculator allows the user to enter values for the amount financed, the interest rate, and the term of the loan in years.
  • FR-02: A valid entry for amount financed must be greater than or equal to $1,000 and less than or equal to $100,000.
  • FR-03: A valid entry for interest rate must be greater than or equal to 2.00% and less than or equal to 10.00%.
  • FR-04: A valid entry for the loan term must be three, four, five, or six years.
  • FR-05: If all values entered are valid, the calculator computes and displays the monthly payment amount for the loan, based on the values entered by the user. The calculation uses the standard fixed-rate loan amortization formula and assumes that payments are made at the end of each month.
  • FR-06: If any value entered is not valid, the calculator displays an error message indicating the invalid entry and the allowable range of values for that entry.
  • FR-07: The calculator provides a link to the Acme Bank website.

What are some test cases that would check whether the Car Loan Calculator satisfies these requirements? Describe a test case, including the steps to be performed, the expected results, and listing the requirement(s) being tested.


BIS 261 DeVry Week 3 Case Study Latest

Read the Case Study on the John & Jacob, Inc., Online Trading System at the end of Chapter 4 (p. 156) in the textbook. Answer all of the questions at the end of the case study. You should write at least one complete paragraph in response to each question.

Grading Rubric for the Case Study

Item Points
Quality of answers to Questions 1–3 20 points each x 3 = 60 points
Writing style, organization, spelling, and grammar 10 points
Total for Assignment 70 points


BIS 261 DeVry Week 1 iLab Latest


BIS 261 DeVry Week 2 iLab Latest


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BIS 261 DeVry Week 7 iLab Latest


BIS 261 DeVry Week 1 Quiz Latest


  1. Question : (TCO 3)The process of understanding and specifying what an information system should do is:
  • systems design.
  • systems construction.
  • systems analysis.
  • systems implementation.

Question 2. Question : (TCO 3) By definition, a systems analyst is a business professional who:

  • manages the development and use of an information system.
  • uses analysis and design techniques to solve business problems using technology.
  • uses an information system to perform day-to-day business operations.
  • authorizes the use of corporate funds for information technology projects.

Question 3. Question : (TCO 3) The first step in a systems analyst’s approach to problem-solving is to:

  • research and understand the problem.
  • verify that the benefits of solving the problem outweigh the costs.
  • develop a set of possible solutions.
  • implement a solution.

Question 4. Question : (TCO 3) An information system is defined as a collection of interrelated components that:

  • transform management reports into business transactions.
  • allow business customers to communicate directly with suppliers.
  • collect, process, store, and output information for performing business tasks.
  • develop analysis and design specifications.

Question 5. Question : (TCO 3) Functional decomposition is defined as a process of:

  • assembling a system out of smaller subsystems.
  • integrating systems into a larger super system.
  • connecting interrelated components to form a system.
  • dividing a system into components based on subsystems.

Question 6. Question : (TCO 3) A subsystem is defined as a system that:

  • is part of a larger system.
  • contains other systems.
  • has interrelated components.
  • can be functionally decomposed.


Question 7. Question : (TCO 3) The separation between a system and its environment that is crossed by inputs and outputs, is the:

  • system architecture.
  • system filter.
  • system membrane.
  • system boundary.

Question 8. Question : (TCO 3) A system that records accounting information needed to produce financial statements is:

  • an accounting and financial management system.
  • a customer relationship management system.
  • a supply chain management system.
  • a human resource management system.

Question 9. Question : (TCO 3) A system that supports strategic planning and executive decision making is:

  • a manufacturing management system.
  • a business intelligence system.
  • a knowledge management system.
  • a collaboration support system.

Question 10. Question : (TCO 3) Using an integrated set of software modules as the primary information systems in an organization is known as:

  • strategic planning.
  • enterprise resource planning.
  • business process reengineering.
  • functional decomposition.


  1. Question : (TCO 3)The central idea underlying the concept of the systems development life cycle is:
  • that a larger system can be divided into smaller subsystems.
  • that an information system has a life of its own that follows a definite progression.
  • that the performance of a business process can be improved by changing how work is done.
  • that an information system can be viewed as a collection of interacting objects.


Question 2. Question : (TCO 3) The _______________ approach to systems development assumes that a project cannot be fully planned in advance, so plans must be adjusted as the project proceeds.

  • object-oriented
  • waterfall
  • predictive
  • adaptive

Question 3. Question : (TCO 3) A pure waterfall approach to systems development is considered to be:

  • a highly adaptive approach.
  • a highly predictive approach.
  • a compromise between adaptive and predictive approaches.
  • a highly iterative approach.

Question 4. Question : (TCO 3) The spiral model is an example of a (n) _____________ approach to systems development.

  • predictive
  • linear
  • iterative
  • object-oriented

Question 5. Question : (TCO 3) An iterative approach to the software development life cycle is used frequently in:

  • the waterfall approach.
  • adaptive SDLC approaches.
  • predictive SDLC approaches.
  • linear SDLC approaches.

Question 6. Question : (TCO 3) A project having high technical risk, in which the requirements and needs are uncertain, would be best suited to which SDLC approach?

  • A waterfall approach
  • A predictive approach
  • An adaptive approach
  • A sequential approach

Question 7. Question : (TCO 3) The phases of the Unified Process life cycle are:

  • planning, analysis, design, and implementation.
  • initiation, planning, execution, and delivery.
  • inception, elaboration, construction, and transition.
  • encapsulation, inheritance, and polymorphism.

Question 8. Question : (TCO 3) During the ______________ phase of the Unified Process, the team designs, implements, and tests the complete system, possibly including multiple releases.

  • construction
  • inception
  • transition
  • elaboration

Question 9. Question : (TCO 3) A ____________ provides detailed guidelines to follow for completing every systems development activity.

  • model
  • functional decomposition
  • methodology
  • use case

Question 10. Question : (TCO 3) A database that stores information about the system in a visual modeling tool, including models, descriptions, and references, is called:

  • an integrated development environment.
  • a methodology.
  • a repository.
  • a problem domain.


BIS 261 DeVry Week 2 Quiz Latest

  1. Question : (TCO 4)According to research, a major reason why projects fail or are only partially successful is:
  • incomplete or changing system requirements.
  • extensive user involvement.
  • thorough and detailed project plans.
  • strong support from upper management.

Question 2. Question : (TCO 4) ______________ has been found to improve project success rates.

  • Incorporating best practices in project management
  • Avoiding iterative, evolutionary development methods
  • De-emphasizing factors influencing project success
  • Adopting unrealistic work schedules

Question 3. Question : (TCO 4) Organizing and directing other people to achieve a planned result within a predetermined schedule and budget is a definition of:

  • project management.
  • systems analysis.
  • feasibility assessment.
  • risk management.

Question 4. Question : (TCO 4) By definition, the oversight committee for a project consists of:

  • the clients and key managers who review and direct the project.
  • the group that funds the project.
  • the group of people that will use the new system.
  • all project managers in the organization.

Question 5. Question : (TCO 4) Comparing predictive and adaptive approaches, in an adaptive project, planning tasks are:

  • more concentrated at the start of the project.
  • more distributed over the lifetime of the project.
  • purely project management tasks.
  • purely SDLC tasks.

Question 6. Question : (TCO 4) Comparing predictive and adaptive approaches, in a predictive project, planning tasks are:

  • purely project management tasks.
  • purely SDLC tasks.
  • more concentrated at the start of the project.
  • more distributed over the lifetime of the project.

Question 7. Question : (TCO 4) People inside of the company who will use the system to do their work belong to which category of stakeholders?

  • Internal users
  • External users
  • Sponsors
  • Support staff

Question 8. Question : (TCO 4) Improvements that will accrue to a company as a result of a project and its deliverables are known as:

  • system capabilities.
  • business models.
  • project stakeholders.
  • business benefits

Question 9. Question : (TCO 4) What is the key question to be answered when completing the problem definition activity?

  • Can the project be completed on time given available resources?
  • Do we understand what we are supposed to be working on?
  • Is it still feasible to begin working on this project?
  • Are we ready to start the project?

Question 10. Question : (TCO 4) Which column in a risk analysis matrix provides an assessment of how badly the project will be affected if the risk materializes?

  • Risk description
  • Potential impact on project
  • Likelihood of occurrence
  • Overall threat
  1. Question : (TCO 4)Risk management is primarily concerned with:
  • identifying potential trouble spots that could jeopardize project success.
  • developing a work breakdown structure, including intermediate deliverables.
  • understanding how the project contributes to the organization’s strategic direction.
  • listing all stakeholders with an interest in the system.

Question 2. Question : (TCO 4) “Fear of change of job responsibilities” is an example of what type of feasibility issue?

  • Technological feasibility
  • Schedule feasibility
  • Resource feasibility
  • Organizational and cultural feasibility

Question 3. Question : (TCO 4) Which of the following would be an example of a schedule feasibility issue?

  • A system will create changes to long-standing work procedures for users.
  • Management imposes an unrealistic deadline for deploying the system.
  • A key development team member is hired away by a competitor.
  • Users of the system possess a low level of computer competency.

Question 4. Question : (TCO 4) Which of the following is an example of a resource feasibility issue?

  • Substantial computer phobia among users of a new system
  • The system includes advanced features that stretch the technological state of the art.
  • Knowledgeable team members are transferred to a higher priority project.
  • The project has an inflexible completion deadline dictated by external factors.

Question 5. Question : (TCO 4) A comparison of the expenses of developing and operating a system versus its anticipated financial advantages is:

  • a cost/benefit analysis.
  • a business model.
  • an essential use case.
  • an economic breakdown structure.

Question 6. Question : (TCO 4) Costs that are incurred after a system is up and running are termed:

  • development costs.
  • organizational costs.
  • incremental costs.
  • operating costs.

Question 7. Question : (TCO 4) The major sources of benefits included in a cost/benefit analysis are:

  • development benefits and operating benefits.
  • decreased costs and increased revenues.
  • internal benefits and external benefits.
  • business benefits and technological benefits.

Question 8. Question : (TCO 4) The multiplier that is used to bring future values back to current values when calculating net present value is called the:

  • return on investment.
  • internal rate of return.
  • discount factor.
  • payback period.

Question 9. Question : (TCO 4) Another term for the payback period is the:

  • net present value.
  • discount factor.
  • break-even point.
  • interest rate.

Question 10. Question : (TCO 4) A measure of the percentage gain from an investment, such as a new system, is the:

  • net present value (NPV).
  • return on investment (ROI).
  • break-even point.
  • discount factor.


BIS 261 DeVry Week 3 Quiz Latest

  1. Question : (TCO 5) Generally, systems analysis involves the creation of:
  • both logical and physical models.
  • neither logical nor physical models.
  • mainly logical models.
  • mainly physical models.

Question 2. Question : (TCO 5) Narrative memos, reports, or lists that describe aspects of a system are considered _____ models.

  • graphical
  • mathematical
  • descriptive
  • environmental

Question 3. Question : (TCO 5) When considering system users as stakeholders, their roles should be identified in what two dimensions?

  • Technical and administrative
  • Managerial and technical
  • Horizontal and vertical
  • Analysis and design

Question 4. Question : (TCO 5) People who use a system to perform the day-to-day operations of an organization are considered:

  • information users.
  • management users.
  • business users.
  • executive users.

Question 5. Question : (TCO 5) Prototypes that are built early in the project to assess whether new technology is capable of addressing the business need are:

  • logical prototypes.
  • physical prototypes.
  • discovery prototypes.
  • feasibility prototypes.

Question 6. Question : (TCO 5) System requirements are defined as:

  • diagrams and schematic representations of aspects of a system.
  • specifications that define the functions to be provided by a system.
  • sequences of steps to process business transactions.
  • models created to verify concepts and then discarded

Question 7. Question : (TCO 5) Functional requirements are system requirements that describe:

  • characteristics related to workload measures such as throughput and response time.
  • characteristics related to an organization’s environment, hardware, or software.
  • characteristics of the system other than activities it must perform.
  • activities or processes that the system must perform.

Question 8. Question : (TCO 5) _____ requirements are characteristics of the system other than activities it must perform or support.

  • Descriptive
  • Graphical
  • Functional
  • Nonfunctional

Question 9. Question : (TCO 5) Technical, usability, and security requirements are all types of:

  • nonfunctional requirements.
  • functional requirements.
  • performance requirements.
  • reliability requirements.

Question 10. Question : (TCO 5) _____ requirements describe operational characteristics related to an organization’s environment, hardware, and software.

  • Technical
  • Performance
  • Usability
  • Reliability:


  1. Question : (TCO 5)_____ requirements describe the dependability of the system.
  • Reliability
  • Technical
  • Performance
  • Usability

Question 2. Question : (TCO 5) Interview questions that require discussion and explanation, and do not have a simple, short answer, are:

  • open-ended questions.
  • closed-ended questions.
  • functional questions.
  • open-source questions.

Question 3. Question : (TCO 5) Closed-ended questions, by definition, are questions that:

  • have a simple, definitive answer.
  • require discussion and explanation.
  • deal with exception conditions.
  • ask about the existing system.

Question 4. Question : (TCO 5) Which of the following is a recommended practice for conducting interviews?

  • Dress more casually than anyone else to put the interviewees at ease.
  • Arrive late to be sure your interviewee is ready.
  • Take as much time as necessary to cover everything in a single meeting.
  • Probe for details to ensure a complete understanding of procedures and rules.

Question 5. Question : (TCO 5) Which of the following is considered a best practice in systems analysis today?

  • Automate the existing system without considering alternatives.
  • Have a single project team member do all user interviews.
  • Ask only open-ended questions in interviews and on questionnaires.
  • Focus on requirements of the new system from the beginning.

Question 6. Question : (TCO 5) Effective prototypes should be:





Question 7. Question : (TCO 5) The JAD approach to defining requirements typically involves:

  • one or a small number of sessions during a short time frame.
  • many sessions spread out over a long time period.
  • one on one meetings with individual stakeholders.
  • separate meetings with users, technical staff, and the project team.

Question 8. Question : (TCO 5) A disadvantage of researching other companies’ existing solutions to a business problem is that:

  • users may want to buy a solution immediately, before completing a full investigation.
  • it may help users generate new ideas to improve business functions.
  • it is riskier to buy a solution than to build it.
  • seeing state of the art solutions can help the company stay up to date.

Question 9. Question : (TCO 5) A computer system that allows all participants in a JAD session to post comments from their own computers is usually called a:

  • Group Support System (GSS)
  • JAD Support System (JSS)
  • Multi-User Tool (MUT)
  • Collaborative Online System (COS)

Question 10. Question : (TCO 5) A review of the findings of an investigation and of models based on those findings is called a:

  • structured walkthrough.
  • JAD session.
  • group support system.
  • workflow.


BIS 261 DeVry Week 4 Quiz Latest

  1. Question : (TCO 1)Someone who uses knowledge of group processes to formulate and deliver the needed structure for effective meeting interactions is by definition:
  • a fabricator.
  • a motivator.
  • a factotum.
  • a facilitator.

Question 2. Question : (TCO 1) Roles for meeting participants other than facilitation include:

  • scribing, recording, and timekeeping.
  • scorekeeping, refereeing, and judging.
  • moderating, voting, and abstaining.
  • talking, listening, and thinking.

Question 3. Question : (TCO 1) A common aspect of both groups and teams is that:

  • members of both groups and teams are equally committed to a common goal.
  • groups and teams are equally cohesive.
  • both groups and teams need to meet to be effective.
  • members of both groups and teams are equally accountable to each other.

Question 4. Question : (TCO 1) A well-facilitated team meeting is generally:

  • less efficient and less effective.
  • more efficient and more effective.
  • more efficient and less effective.
  • less efficient and more effective.

Question 5. Question : (TCO 1) The content of a meeting refers to:

  • the methods and tools used to help people interact with each other.
  • how decisions are made at the meeting.
  • the topics or subjects under discussion at the meeting.
  • methods to ensure that everyone at a meeting has an equal voice.

Question 6. Question : (TCO 1) The document that defines why a team exists and what its overall goals are, is the _____.

  • charter
  • agenda
  • ground rules
  • minutes

Question 7. Question : (TCO 1) The agenda defines:

  • why the team exists and its overall goals.
  • appropriate ways to interact with each other during a meeting.
  • who are the group members and who is the sponsor.
  • what will be done at a particular meeting.

Question 8. Question : (TCO 1) At the beginning of a meeting, the facilitator should:

  • immediately open the discussion on the first agenda item.
  • ask participants to read a printed copy of the ground rules during a break.
  • review the meeting agenda and ground rules with the participants.
  • ask all participants to contribute suggestions for the agenda.

Question 9. Question : (TCO 1) A process intervention is:

  • an interruption by the facilitator of the meeting process and conversation.
  • a planning session held prior to the start of a meeting.
  • a workshop to teach team members a new interaction technique.
  • a change to the meeting agenda to remove a controversial topic.

Question 10. Question : (TCO 1) If many members of the group are having “sidebar” conversations during someone else’s presentation, the recommended intervention is to:

  • insist that all members holding sidebar conversations leave the meeting.
  • issue a friendly reminder to the group to please hold one conversation at a time.
  • suggest that the group consider taking a break.
  • make a direct request to each member to hold their comments until the presenter has finished.


  1. Question : (TCO 1)A facilitator should suggest using the “parking lot” or “parking the issue” when:
  • a group member has personally attacked another individual member.
  • a group member has personally attacked the entire group.
  • team members are late returning from breaks.
  • discussions of side issues are interfering with covering the main agenda items.

Question 2. Question : (TCO 1) In the rare instance that a group member cannot “let go” of a personal favorite “war story” or recurring complaint, even after repeated interventions, the facilitator should:

  • eject the member from the meeting.
  • notify the member’s manager.
  • accept the inevitable and allow the member to finish the story or complaint.
  • speak to the member privately at a break, asking for his or help to keep the session moving.

Question 3. Question : (TCO 1) A facilitator should, as a last resort, invite a group member to bow out of a meeting when:

  • the member is repeatedly late returning from breaks.
  • the member repeatedly starts side conversations while others are presenting.
  • the member insists on recounting a favorite “war story” that everyone has heard before.
  • the member repeatedly launches personal attacks against others.

Question 4. Question : (TCO 1) When team members are repeatedly late returning from breaks despite a light reminder, the facilitator should:

  • stop allowing the group to take any breaks.
  • facilitate a group discussion of why this is occurring and what to do about it.
  • lock the door to prevent anyone who returns late from rejoining the meeting.
  • adjust the scheduled end time of the meeting to compensate for the delays.

Question 5. Question : (TCO 1) When selecting a tool for keeping a running memory, facilitators should:

  • use computer-based tools whenever they are available.
  • choose simple tools like flip charts instead of complex computer-based tools.
  • choose the tool that works best for the facilitator, the group, and the environment.
  • consistently use the same tool for every group in order to gain experience with it.

Question 6. Question : (TCO 1) An advantage of appointing an individual other than the facilitator to act as a scribe or recorder is that:

  • it gives the facilitator more control over what is recorded.
  • it frees the facilitator to focus on group dynamics and other aspects of facilitation.
  • no special skills are required to be a scribe or recorder.
  • making an argumentative person the scribe can keep them from distracting others during the meeting.

Question 7. Question : (TCO 1) When writing down the current issue for group discussion on a flip chart or whiteboard, the facilitator should:

  • word the issue himself or herself.
  • allow the person appointed as scribe to word the issue.
  • select one person from the group at random to word the issue.
  • let the group choose and word the issue.

Question 8. Question : (TCO 1) When someone in a meeting says, “We ought to do X”, the facilitator should:

  • accept responsibility for doing X himself or herself.
  • find out who will take responsibility for X and record it as an action item.
  • record the idea and assign responsibility for it later.
  • ask the person offering the suggestion to bring it up again at the end of the meeting.

Question 9. Question : (TCO 1) To obtain feedback from group members, a facilitator should:

  • invite members to e-mail the facilitator if they have any suggestions.
  • telephone each member after the meeting and ask for personal feedback.
  • ask participants to fill out a meeting evaluation form anonymously.
  • ask participants to fill out a meeting evaluation form and sign their names.

Question 10. Question : (TCO 1) Attributes of an effective facilitator include:

  • openness.
  • inconsistency.
  • passive listening.
  • rigidity.


BIS 261 DeVry Week 5 Quiz Latest

  1. Question : (TCO 2)When referring to a virtual team, the initials GDT stand for:
  • geographically dispersed team.
  • generally distributed team.
  • globally displaced team.
  • group digital teleconference.

Question 2. Question : (TCO 2) A virtual team can be defined as a group of people who work across time and space using:

  • only technology.
  • only communication.
  • both technology and communication.
  • neither technology nor communication.

Question 3. Question : (TCO 2) Companies that use virtual teams can expect to experience:

  • less flexibility.
  • lower productivity.
  • reduced expenses.
  • fewer opportunities for physically challenged workers.

Question 4. Question : (TCO 2) A primary criterion for success for employees in a virtual environment is being:

  • technically literate.
  • detached and objective.
  • in good physical condition.
  • willing to travel frequently.

Question 5. Question : (TCO 2) Having team members share their personal Facebook profiles with each other is one way to:

  • set expectations.
  • build trust.
  • manage results.
  • schedule regular communication.

Question 6. Question : (TCO 2) A best practice for communicating via e-mail is to:

  • create long “daisy-chain” conversations.
  • avoid meaningful subject lines.
  • state needed actions at the start of the message.
  • state needed actions at the end of the message.

Question 7. Question : (TCO 2) When communicating via e-mail with a virtual team that includes members from different cultures, a manager should:

  • always use an informal tone.
  • never use an informal tone.
  • use an informal tone only after gaining the trust of the team.
  • ask team members whether they prefer a formal or informal tone.

Question 8. Question : (TCO 2) The most important thing for a leader of a virtual team is to be _____ in how he or she communicates.

  • consistent
  • flexible
  • authoritative
  • confident

Question 9. Question : (TCO 2) The most difficult situation for managing a meeting is when:

  • some members attend in person and some attend virtually.
  • all members attend virtually.
  • all members attend in person.
  • the manager attends virtually and all other members attend in person.

Question 10. Question : (TCO 2) Virtual teams tend to have a surge of activity and interaction:

  • at the start of the project.
  • at the end of the project.
  • just before and after a face-to-face meeting.
  • around the midpoint of the project.
  1. Question : (TCO 2)Tools that ensure that documentation is consistent and relevant across the team and enable real-time updates are classed as:
  • instant messaging/text messaging tools.
  • voice over IP and video chat tools.
  • dynamic project planning tools.
  • shared project/program management tools.

Question 2. Question : (TCO 2) On a virtual team, managers should encourage the celebration of:

  • individual accomplishments, but not team accomplishments.
  • team accomplishments, but not individual accomplishments.
  • both individual and team accomplishments.
  • neither individual nor team accomplishments.

Question 3. Question : (TCO 2) The manager of a virtual meeting should:

  • avoid using an agenda, as it can limit flexibility.
  • distribute an agenda during the first 15 minutes of the meeting.
  • distribute an agenda only at the end of the meeting.
  • distribute an agenda in advance of the meeting.

Question 4. Question : (TCO 2) In effective multicultural virtual teams, accountability exists:

  • at the individual level only.
  • at both individual and team levels.
  • at the team level only.
  • only for the team manager.

Question 5. Question : (TCO 2) Three broad categories of technology support tools for virtual teams are:

local, national, and international

text, audio, and video

conceptual, logical, and physical

infrastructure, instant communication, and collaboration

Question 6. Question : (TCO 2) E-mail is not considered appropriate for sensitive communications because:

  • it can only be used between two individuals.
  • it cannot be used over a VPN.
  • it cannot communicate tone or body language.
  • it is limited only to very short messages.

Question 7. Question : (TCO 2) E-mail is most effective for:

  • communicating simple content between two individuals.
  • communicating about sensitive issues.
  • multi-user discussions.
  • requesting feedback on an issue from multiple team members.

Question 8. Question : (TCO 2) An example of an online pay-as-you-go project collaboration tool for small- to medium-sized projects is:

  • Microsoft Exchange
  • On Project
  • AOL Instant Messenger
  • Lotus Notes/Domino

Question 9. Question : (TCO 2) A communication technology that allows team members to link over time and create a persistent online meeting place is:

  • e-mail.
  • instant messaging.
  • Web-based discussion forums.
  • desktop video conferencing.

Question 10. Question : (TCO 2) A factor that is making virtual teams desirable and inevitable is:

  • globalization.
  • lack of availability of groupware.
  • inadequate telecommunications infrastructure.
  • high-cost Internet services.


BIS 261 DeVry Week 6 Quiz Latest

  1. Question : (TCO 6)When using the event decomposition technique, analysts focus first on:
  • data the system must store.
  • reports the system must generate.
  • technologies the system must be compatible with.
  • events the system must respond to.

Question 2. Question : (TCO 6) A technique for identifying use cases that involves asking users to describe their objectives in using the system is called the:

  • CRUD technique.
  • user goals technique.
  • event decomposition technique.
  • structured analysis technique.

Question 3. Question : (TCO 6) By definition, an elementary business process:

  • is performed by two or more people.
  • is performed at multiple locations.
  • is not performed in response to a business event.
  • leaves the system and its data in a consistent state.

Question 4. Question : (TCO 6) Which of the following is true, by definition, of an event?

  • It does not occur at any particular place.
  • It is initiated by a specific customer.
  • It occurs at a specific time.
  • It involves a specific user.

Question 5. Question : (TCO 6) An event that occurs outside the system, initiated by a person or organizational unit that supplies data to or receives data from the system, is:

  • an external event.
  • a temporal event.
  • a state event.
  • an internal event.

Question 6. Question : (TCO 6) A check or safety procedure that is put in place to protect the integrity of the system is:

  • a system requirement.
  • a system control.
  • a state event.
  • a control break.

Question 7. Question : (TCO 6) The “perfect technology assumption” is that events should be considered during the analysis phase only if:

  • the system would be required to respond under perfect conditions.
  • the events were initiated by a customer.
  • the system is implemented using the best available technology.
  • technological faults could interfere with responding to the events.

Question 8. Question : (TCO 6) A signal that tells the system that an event has occurred is:

  • a response.
  • a resource.
  • a trigger.
  • a method.

Question 9. Question : (TCO 6) A relationship between two things of the same type, such as one person managing another person, is a _____ relationship.

  • unary
  • binary
  • ternary
  • redundant

Question 10. Question : (TCO 6) A particular sequence of steps within a use case is called:

  • a scenario.
  • an event.
  • a precondition.
  • a postcondition.
  1. Question : (TCO 6)In a UML class diagram, the name of a class is placed:
  • outside the class rectangle.
  • in the bottom section of the class rectangle.
  • in the center section of the class rectangle.
  • in the top section of the class rectangle.

Question 2. Question : (TCO 6) A _____ hierarchy structures classes according to their associated components.

  • generalization/specialization
  • unary/recursive
  • whole-part
  • compound

Question 3. Question : (TCO 6) On an entity relationship diagram, a data entity that represents a many-to-many relationship between two other data entities is:

  • a superclass.
  • a binary entity.
  • a compound entity.
  • an associative entity.

Question 4. Question : (TCO 6) A UML diagram showing the various user roles and the way those users interact with the system is:

  • a class diagram.
  • a location diagram.
  • a use case diagram.
  • a role diagram.

Question 5. Question : (TCO 6) In use case analysis, _____ can be considered an actor.

  • only a person
  • only an external system or device
  • neither a person nor an external system or device
  • either a person or an external system or device

Question 6. Question : (TCO 6) In a UML use case diagram, the symbol for a use case is:

  • a rectangle.
  • a stick figure.
  • an oval.
  • a triangle.

Question 7. Question : (TCO 6) An <> relationship between two use cases is indicated on a UML use case diagram by:

  • an oval.
  • a rectangle.
  • an unadorned line with no arrowheads.
  • an arrow.

Question 8. Question : (TCO 6) An attribute that contains a collection of related attributes, such as a “phone number” attribute that can contain a home phone number, work phone number, and cell phone number, is called:

  • an identifier.
  • a key.
  • an n-ary association.
  • a compound attribute.

Question 9. Question : (TCO 6) One difference between a use case diagram and an event table is that an event table is more consistently focused on:

  • the automated system.
  • business processes.
  • the domain model.
  • object behavior.

Question 10. Question : (TCO 6) A synonym for cardinality that is used with object-oriented approaches to modeling is:

  • multiplicity.
  • synchronicity.
  • virtuality.
  • instrumentality.



BIS 261 DeVry Final Exam


  1. (TCO 3)The most important role of a systems analyst in business is ____.
  2. (TCO 3)The ____ phase of the Systems Development Life Cycle (SDLC) begins only after the new system has been installed and put into production, and it lasts throughout the productive life of the system.
  3. (TCO 3)Asimov, Inc. sells robot lawn mowers to large property owners. The company wishes to reduce component costs by coordinating more closely with parts vendors and reducing inventory levels. This goal could best be accomplished by developing a(n) ____________ system.
  4. (TCO 3)Clarke, Inc. develops information systems for law offices. The requirements for these information systems are negotiated in advance and are spelled out in detail in lengthy written contracts that are signed by all parties at the start of each project. The systems must be highly reliable and use proven, stable technology. A(n) _______________ approach to the SDLC would be best suited for these projects.
  5. (TCO 3)Egan Enterprises is a large multinational conglomerate with divisions in several different lines of business. Each division needs its own information systems, but there are many elements that all of the divisional systems have in common: They all deal with customers, accounts, payments, and so on. To support all of the divisions efficiently, Egan’s information systems group needs to reuse these common features in many different systems, and avoid creating similar features from scratch for each division. This goal would best be achieved using a(n) ____________ development approach.
  6. (TCO 4)An example of an intangible benefit is ____.
  7. (TCO 4)The objective of ____ is to calculate a percentage return so that the costs and benefits are exactly equal over the specified time period.
  8. (TCO 4)The present value of $100,000 development costs in year 0 assuming a 15% discount rate is: ____.

(TCO 4) The Gibson Corporation is implementing a new manufacturing information system, but workers in the factory are resisting its adoption because they are afraid that they will be laid off once the system is in operation. This issue should have been identified during __________.

  1. (TCO 5)Questionnaires can be useful in information gathering when users ____.
  2. (TCO 5)A prototype has which of the following characteristics?
  3. (TCO 5)A requirement for Heinlein Inc.’s new ecommerce website is that any page must display within two seconds after a link to it is clicked. This can best be classified as a ___________ requirement.
  4. (TCO 5)King Manufacturing is developing a new sales order system. During the analysis phase, the fact-finding activity to which the analysis team should plan to devote the most time and effort is:
  5. (TCO 1)The purpose of an agenda is to define:
  6. (TCO 1)If an initial low-level process intervention by a facilitator does not succeed in getting the group back on track, the facilitator should:
  7. (TCO 1)During a meeting on security requirements for a new website, the team is unable to reach a decision because the corporate security policy was recently changed and no one is sure exactly what the new policy says. What should be the facilitator’s response?
  8. (TCO 1)What should be the meeting facilitator’s response the first time that members of the group are late in returning from a break?
  9. (TCO 2)A project agreement helps to eliminate unnecessary conflict within a virtual team because it:
  10. (TCO 2)The enabler for traditional teams to operate virtually is:
  11. (TCO 2)Leiber International is developing a new financial information system. The team to gather requirements for the new system includes members from Leiber’s offices in New York, Paris, Hong Kong, and Tokyo. As the team leader, you want to hold a meeting in which you present PowerPoint slides with objectives for the new system; demonstrate the operation of the old system to illustrate some problems; and then brainstorm with the whole team to generate ideas for the new system. The best communication tool to use for this example would be:
  12. (TCO 2)McCaffrey Aviation, an international air-cargo firm, is developing a new logistics system. The team to gather requirements for the new system includes members from Los Angeles, Mumbai, Berlin, London, and Rio de Janeiro. You have an initial draft of the requirements, and you want to share this draft with the entire team and enable them to change and add to it. You expect that there will be frequent changes and additions by multiple people over the next several weeks. The best tool for the team to use in collaborating on this document is:
  13. (TCO 6)A concept that allows subclasses to share the characteristics of their superclasses is called ____.
  14. (TCO 6)A relationship between a “sports team” and the players, coaches, and sponsor would be described as what kind of relationship?
  15. (TCO 6)A(n) ____ provides an overview of all of the use cases for a system.
  16. (TCO 6)In the following class diagram for a help desk system:

each Customer is associated with:

  1. (TCO 6)Based on the following use case diagram for a help desk system:

when an Agent closes an incident, as part of this process, he or she also:

  1. (TCO 7)____ testing tests individual code modules or methods before they are combined with other modules or methods.
  2. (TCO 7)Niven Consulting is developing a new mobile app that consultants can use to enter their billable hours from their smartphones. The project is now entering the implementation phase and programmers are about to start coding the software modules. The project manager wants to make sure that each module works correctly by itself before it is added to the official project code library. The type of testing that should be used to provide this assurance is:
  3. (TCO 7)Orwell Brothers Construction is developing a new budgeting system using an iterative development process. At the end of each iteration, the team wants to identify any unresolved issues that should be worked on during the next iteration. To do this task, the team should conduct __________ at the end of each iteration.
  4. (TCO 7)Pournelle Products is planning to launch a new e-commerce website. A large segment of the company’s customer base consists of aging baby boomers with less than perfect eyesight and hand-eye coordination. The marketing director is concerned about whether these customers will be able to read the text on the site, and is worried that some might find the navigation scheme confusing. This situation indicates a need for _________ testing.
  5. (TCO 8)Quality assurance (QA) activities during analysis concentrate on ____.
  6. (TCO 8)If a system was analyzed and designed with object-oriented techniques, developers prepare test cases for each ____.
  7. (TCO 8)Reynolds Realty has experienced problems with bugs in their production systems, so they are reorganizing their software