BUSN 350 DeVry Week 3 Assignment

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BUSN 350 DeVry Week 3 Assignment

BUSN350

BUSN 350 DeVry Week 3 Assignment

Business Problem and Requirements

Details:

Business Analysis

The basic idea of business analysis is simple. It is the practice of identifying and clarifying a problem or issue within a company, then working with the various stakeholders to define and implement an acceptable solution. However, actually conducting a business analysis can be quite complex and time-consuming.

Starting Point

The first step in the process is to identify a problem, an issue, or some other business need. Let’s say that you are the owner of a small motorcycle dealership. In addition to selling bikes, your store does repairs and maintenance, sells riding gear, and custom orders parts for your customers. You have received numerous complaints from the staff and customers about the accuracy of your inventory system. The problem is the inventory system often shows parts and merchandise as being in stock, when none are actually available. This often means that a repair job is not finished on schedule, which really irritates your customers.

Milestone 1 – Business Problem Definition

In a 5-8 page paper using APA format, please describe the following:

  1. Introduction – Briefly describe the organization and the business process you are evaluation to provide context for your project.
  2. Business problem – Identify and describe the business problem – explain the steps in the current business process and why it needs to be improved.
  • Create a flowchartof the as-is / currentbusiness process using Microsoft Visio insert the figure in this section.
  • If you do not have Visio installed on your computer, you can access this application via the iLab tab in the Course Home unit.
  1. Project stakeholders – Explain the importance of interacting with stakeholders on your project and why they are important to the success of your project.
  • Create a stakeholder matrix based on each stakeholder’s position and responsibilities, the level of their involvement that will be required during the project, and their importance to the success of the project.
  • Insert the table in this section.

Example of a stakeholder matrix:

Role Responsibilities Level of Involvement Importance
Project Manager (Business) Manages the day-to-day organization of project tasks High, regular, daily High – needed to mediate disputes and guide the direction of the project
Project Manager (Implementation partner)      
Business Analyst      
Department Manager Approves .homeworkminutes.com/question/view/96534/devry-busn350-Week-3-assignment-milestone-1-latest-2015-spring#”>purchase orders Medium, regular, weekly Medium – needed to provide details on the inventory replenishment process
Work Group Supervisor      
External Business Partner (supplier)      
SME 1      
SME 2      
SME 3      

 

Level of Involvement– What level of project involvement is required of this stakeholder and how much time will be expected of this stakeholder?

Importance – How important is the stakeholder in the overall success of the project? Are they required in order to document all of the critical project requirements, or are they optional in that they can add clarity to processes that may further refine requirements?

  1. Elicitation activity – Explain the importance of using the correct method to gather requirements for your project.
  • Select one method from the list below to gather requirements about the business process from your project stakeholders.
  • Describe the elicitation method used, how many participants responded, and why this was the best method for eliciting requirements for your project.
  • Provide a summary of the elicitation results in this section of the paper.
  • Use a chart, table, or graph to illustrate the summarized results.
  • Provide the individual results of your elicitation activity in the Appendix of this paper. (hint: the Appendix is a separate section located after the References section)

Surveys – develop a set of 5-8 multiple choice questions pertaining to the business problem that will enable you to document a list of requirements for your project, administer the survey to elicit responses from 10 participants

Interviews – develop a set of 5-8 open-ended questions pertaining to the business problem that will enable you to document a list of requirements for your project, conduct interviews to elicit responses from 10 participants

Observation – develop a list of 5 work areas pertaining to the business problem where you can observe employees acting out the steps in the business process, document your observations and record issues that will enable you to document a list of requirements for your project

Document analysis – Gather and review at least 5 internal sources of existing documentation from the organization that is pertinent to your business problem or that may hold data related to a viable solution.

According to the BABOK, such documentation may include, business plans, market studies, contracts, requests for proposal, statements of work, memos, existing guidelines, procedures, training guides, competing product literature, published comparative product reviews, problem reports, customer suggestion logs, and existing system specifications.

  1. List of requirements – Explain why having accurate requirements is essential to the success of your project. Explain the process you used to document your requirements during the elicitation activity from the previous section.
  • List the requirements you gathered from your project stakeholders during the elicitation activity in a table similar to the one below.

Example of a requirements matrix:

Requirement ID Business Requirement Stakeholder Business Process step Project Objective
1.1 The Warehouse inventory should be updated within 15 minutes when new stock is received. Warehouse Manager Receipt Incoming Stock To show accurate inventory levels in the system at all times.

 

Business requirement– this column contains a description of the requirement (the WHAT not the HOW). Describe what the stakeholders want the process to accomplish.

Stakeholder– this column identifies the stakeholder that defined this requirement.

Business process step– this column links to the step in the business process flowchart you presented in the Business Problem section of this paper.

Project objective– this column describes the goal of the requirement. As shown above, the requirement is to update inventory within 15 mins. of receiving new product, and the goal of this requirement is to have accurate inventory showing in the system within a reasonable timeframe.

  1. Conclusion – Do not simply reiterate your results or the discussion points.
  • Explain the significance of your findings from the results of the elicitation activity. Where do they lead you regarding next steps for the project?
  • Indicate where you found opportunities to implement a solution that will bring improvements to the business process you described in the Introduction.

a.For example, while examining the process with stakeholders you found that employees were skipping a step because it took too long to complete or they weren’t properly trained on how to complete that step. This will allow you, as the business analyst, to explore how training classes are being conducted or how long it actually takes an employee to complete the process by observing the staff for a few hours.