GSCM 326 DeVry Complete Quiz Package

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GSCM 326 DeVry Complete Quiz Package


GSCM 326 DeVry Complete Quiz Package


GSCM 326 Week 1 Quiz Latest

Question 1. Question : (TCO 2) Which of the following perspectives of quality judges quality of a product on the basis of conforming to product specifications?

  • Manufacturing perspective
  • User perspective
  • Value perspective
  • Transcendent perspective

Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by

  • ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.
  • ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
  • providing special statistical studies and analyses to the manufacturing or business support functions.
  • authorizing sufficient budgeting for equipment, training, and other means of assuring quality.

Question 3. Question : (TCO 1) Which of the following is a negative impact of information technology on the customer service provided by service organizations?

  • It has increased the labor intensity involved in the production of services.
  • It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
  • It has decreased the speed of service.
  • It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.

  • user
  • product
  • manufacturing
  • value

Question 5. Question : (TCO 1) The inspection and testing function in a manufacturing system contributes to the quality of the product by

  • gathering information that can be used to improve the quality of the products.
  • selecting quality-conscious suppliers and ensuring that purchase orders clearly define the quality requirements specified by product design and engineering.
  • designing and maintaining the tools used in manufacturing of products.
  • selecting appropriate technologies, equipment, and work methods for producing quality products.

Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems

  • they try to resist the process of change.
  • they are less likely to distinguish between fact and opinion.
  • they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
  • they don’t understand the ancient African saying, “It takes a whole village to raise a child.”

Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by

  • daily inspections.
  • weekly staff meetings.
  • internal audits.
  • external audits.

Question 8. Question : (TCO 2) A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

  • quincunx
  • schema
  • hidden factory
  • system

Question 9. Question : (TCO 1) Which of the following terms best represents a firm’s ability to achieve market superiority?

  • Flexibility
  • Agility
  • Quality assurance
  • Competitive advantage

Question 10. Question : (TCO 1) Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

  • Customer perspective
  • User perspective
  • Transcendent perspective
  • Value perspective
  1. Question : (TCO 1)Deming preached the importance of top management leadership, customer-supplier partnerships, and what else that is important to a company?

Question 2. Question : (TCO 2) Systems thinking goes beyond just processes. It also includes what else?



GSCM 326 Week 2 Quiz Latest

  1. Question : (TCO 3) Which of the following has the higher degree of customer focus?
  • Six Sigma
  • ISO 9000
  • Baldrige award
  • None of the above

Question 2. Question : (TCO 3) According to your text, the Baldrige criteria, and Deming’s 14 points, Category 1 is devoted exclusively to leadership, and it is recognized as the principal driver of the management system and is discussed under

  • teach and institute leadership.
  • improve constantly.
  • learn the new philosophy.
  • statement of purpose.

Question 3. Question : (TCO 3) In the context of the criteria for performance excellence, the _____ category provides real-time information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.

  • operations focus
  • results
  • strategic planning
  • measurement, analysis, and knowledge management

Question 4. Question : (TCO 3) Leadership, strategic planning, and _____ categories represent the “leadership triad.”

  • measurement, analysis, and knowledge management
  • customer focus
  • workforce focus
  • operations focus

Question 5. Question : (TCO 3) The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the

  • Deming Prize.
  • American Society for Quality Control Award.
  • Malcolm Baldrige National Quality Award.
  • ISO 9000 Certification Program.

Question 6. Question : (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called

  • quality leadership.
  • quality control.
  • quality improvement.
  • quality planning.

Question 7. Question : (TCO 4) Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?

  • Joseph Juran
  • V. Feigenbaum
  • Kaoru Ishikawa
  • Philip B. Crosby

Question 8. Question : (TCO 4) According to Deming, a product or service possesses quality if

  • the production process engages more workforce.
  • the cost of the product or service exceeds its benefit.
  • it enjoys a sustainable market.
  • it shows variations in its production process.

Question 9. Question : (TCO 4) According to Point 1 of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with

  • top management.
  • suppliers.
  • middle management.
  • employees.

Question 10. Question : (TCO 4) With regard to quality management systems, a _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

  • quality policy
  • quality memorandum
  • quality trilogy
  • quality minute book
  1. Question : (TCO 4)Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand the theory of knowledge.

Question 2. Question : (TCO 3) How is Deming’s Point 3 (understanding inspection) addressed in the Baldrige Award?



GSCM 326 Week 5 Quiz Latest

Question 1. Question : (TCO 9) _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error.

  • Kaizen
  • Poka-yoke
  • Process mapping
  • Job enrichment

Question 2. Question : (TCO 9) Value-creation processes are sometimes called _____ processes.

  • core
  • support
  • job enrichment
  • quality circle

Question 3. Question : (TCO 9) When a service ranks low on the dimensions of customer contact, labor intensity, and customization, the service providers need to emphasize _____ to provide a high-quality service to the customers.

  • training provided to the employees
  • employee behavior
  • professional judgment of the employees
  • physical facilities and procedures

Question 4. Question : (TCO 8) Which of the following can be regarded as a task error in a service process?

  • Lack of courteous behavior
  • Failure to acknowledge a customer
  • Unclean facilities
  • Working on the wrong order

Question 5. Question : (TCO 9) The process of measuring a company’s performance against best-in-class companies and using that information as a basis to define the company’s targets, strategies, and implementation is known as

  • total quality management.
  • process mapping.
  • benchmarking.
  • reengineering.

Question 6. Question : (TCO 10) _____ systems are software packages that integrate organizational information systems and provide an infrastructure for managing information across the organization.

  • Enterprise resource planning
  • Balanced scorecard
  • Juran’s quality trilogy

Question 7. Question : (TCO 10) _____ refers to an examination of facts and data to provide a basis for effective decisions.

  • Analysis
  • Data warehousing
  • Interlinking
  • Clustering

Question 8. Question : (TCO 10) Which of the following analytical approaches or technologies is most likely to be used for data mining?

  • Histogram
  • Pareto diagram
  • Quincunx experiment
  • Fuzzy logic

Question 9. Question : (TCO 10) _____ knowledge is easily captured, stored, and disseminated using computer technology.

  • Explicit
  • Indirect
  • Tacit
  • Allusive

Question 10. Question : (TCO 10) _____ involves the discovery, learning, creation, and reuse of knowledge that eventually becomes intellectual capital—knowledge that can be converted into value and profits.

  • Knowledge costing
  • Knowledge internationalization
  • Rapid knowledge transfer
  • Knowledge interlinking
  1. Question : (TCO 9)Define certified supplier as noted in our text.

Question 2. Question : (TCO 10) What are two of the six guidelines Mark Graham Brown suggests for designing a performance measurement system?


  • Fewer is better. Concentrate on measuring the vital few key variables rather than the trivial many.
  • Measures should be linked to the factors needed for success—namely, the key business drivers.
  • Measures should include a mix of past, present, and future to ensure that the organization is concerned with all three perspectives.
  • Measures should be based around the needs of customers, shareholders, and other key stakeholders.
  • Measures should start at the top and flow down to all levels of employees in the organization.
  • Measures should be changed or at least adjusted as the environment and strategy change.

See Chapter 12, page 605.


GSCM 326 Week 6 Quiz Latest

Question : (TCO 11) The component of statistical methodology that includes the collection, organization, and summarization of data is called

  • descriptive statistics.
  • probability distribution.
  • statistical inference.
  • predictive statistics.

Question 2. Question : (TCO 11) A simple random sample is often use to estimate

  • point estimates.
  • random variables.
  • statistics.
  • population parameters.

Question 3. Question : (TCO 11) Which of the following is not a type of sampling scheme?

  • Stratified sampling
  • Biased sampling
  • Cluster sampling
  • Judgment sampling

Question 4. Question : (TCO 11) If _____ is not used, _____ may be introduced.

  • random sampling; systemic error
  • judgment; bias
  • random sampling; bias
  • stratified sampling; systemic error

Question 5. Question : (TCO 11) If the variation in the process is due to common causes alone, the process is said to be

  • out of control.
  • in statistical control.
  • in precontrol.
  • out of capability.

Question 6. Question : (TCO 12) _____ are special types of data collection forms in which the results can be interpreted on the form directly without additional processing.

  • Check sheets
  • Run charts
  • Data sheets
  • Control charts

Question 7. Question : (TCO 12) The Pareto diagram was named after whom?

  • Juran
  • An Italian economist
  • Imai
  • Kano

Question 8. Question : (TCO 12) Attribute data are

  • discrete.
  • not measurable.
  • nonrandom.
  • continuous.

Question 9. Question : (TCO 12) An alternative to using the R-chart is the

  • NP-chart.
  • S-chart.
  • C-chart.
  • P-chart.

Question 10. Question : (TCO 12) Process capability calculations make little sense if the process

  • data were taken over a period of time.
  • is not in statistical control.
  • variations are due to common causes.
  • is not initiated.
  1. Question : (TCO 12)Six samples of subgroup size 7 (n = 7) were collected. Determine the upper control limit (UCL) for an X-bar chart if the mean of the sample averages is 4.7 and the mean of the sample ranges is 0.35.

Factors for calculating control limits

n          A2        D3       D4

2          1.880   0          3.267

3          1.023   0          2.574

4          0.729   0          2.282

5          0.577   0          2.114

6          0.483   0          2.004

7          0.419   0          1.924

Question 2. Question : (TCO 12) Twenty samples of subgroup size 2 (n = 2) were collected for a variable measurement. Determine the upper control limit (UCL) for an R-chart if the mean of the sample ranges equals 4.4.

Factors for calculating control limits

n          A2                    D3                   D4

2          1.880               0                      3.267

3          1.023               0                      2.574

4          0.729               0                      2.282

5          0.577               0                      2.114

6          0.483               0                      2.004