GSCM 326 Week 1 Quiz Latest

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GSCM 326 Week 1 Quiz Latest


GSCM 326 Week 1 Quiz Latest


GSCM 326 Week 1 Quiz Latest

Question 1. Question : (TCO 2) Which of the following perspectives of quality judges quality of a product on the basis of conforming to product specifications?

  • Manufacturing perspective
  • User perspective
  • Value perspective
  • Transcendent perspective

Question 2. Question : (TCO 2) The quality assurance function helps to achieve quality by

  • ensuring that the firm provides adequate training to its salespeople so that they can appropriately answer all customer queries.
  • ensuring that the firm complies with laws and regulations regarding such things as product labeling, packaging, safety, and transportation.
  • providing special statistical studies and analyses to the manufacturing or business support functions.
  • authorizing sufficient budgeting for equipment, training, and other means of assuring quality.

Question 3. Question : (TCO 1) Which of the following is a negative impact of information technology on the customer service provided by service organizations?

  • It has increased the labor intensity involved in the production of services.
  • It has resulted in lesser personal interaction between consumers and service providers leading to decreased customer satisfaction among some consumers.
  • It has decreased the speed of service.
  • It has restricted the ability of the customers to compare products with competitor brands before making a purchase.

Question 4. Question : (TCO 1) Kosher’s, a supermarket in Surbury, employs various strategies to provide good quality products to consumers at lower prices compared to other competing stores. This marketing strategy is most likely to influence the _____ perspective of quality.

  • user
  • product
  • manufacturing
  • value

Question 5. Question : (TCO 1) The inspection and testing function in a manufacturing system contributes to the quality of the product by

  • gathering information that can be used to improve the quality of the products.
  • selecting quality-conscious suppliers and ensuring that purchase orders clearly define the quality requirements specified by product design and engineering.
  • designing and maintaining the tools used in manufacturing of products.
  • selecting appropriate technologies, equipment, and work methods for producing quality products.

Question 6. Question : (TCO 2) According to Peter Scholtes, a noted consultant, when people don’t understand systems

  • they try to resist the process of change.
  • they are less likely to distinguish between fact and opinion.
  • they don’t see events as individual incidents but assume it to be the combined result of several independent forces.
  • they don’t understand the ancient African saying, “It takes a whole village to raise a child.”

Question 7. Question : (TCO 2) The maintenance of a quality management system is accomplished by

  • daily inspections.
  • weekly staff meetings.
  • internal audits.
  • external audits.

Question 8. Question : (TCO 2) A _____ is a set of functions or activities within an organization that work together for the aim of the organization.

  • quincunx
  • schema
  • hidden factory
  • system

Question 9. Question : (TCO 1) Which of the following terms best represents a firm’s ability to achieve market superiority?

  • Flexibility
  • Agility
  • Quality assurance
  • Competitive advantage

Question 10. Question : (TCO 1) Which of the following perspectives of quality provides the basis for coordinating the entire value chain?

  • Customer perspective
  • User perspective
  • Transcendent perspective
  • Value perspective
  1. Question : (TCO 1)Deming preached the importance of top management leadership, customer-supplier partnerships, and what else that is important to a company?

Question 2. Question : (TCO 2) Systems thinking goes beyond just processes. It also includes what else?