GSCM 326 Week 2 Quiz Latest

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GSCM 326 Week 2 Quiz Latest                                           


GSCM 326 Week 2 Quiz Latest


GSCM 326 Week 2 Quiz Latest

  1. Question : (TCO 3) Which of the following has the higher degree of customer focus?
  • Six Sigma
  • ISO 9000
  • Baldrige award
  • None of the above

Question 2. Question : (TCO 3) According to your text, the Baldrige criteria, and Deming’s 14 points, Category 1 is devoted exclusively to leadership, and it is recognized as the principal driver of the management system and is discussed under

  • teach and institute leadership.
  • improve constantly.
  • learn the new philosophy.
  • statement of purpose.

Question 3. Question : (TCO 3) In the context of the criteria for performance excellence, the _____ category provides real-time information (measures of progress) for evaluation and improvement of processes and products, in alignment with overall organizational strategy.

  • operations focus
  • results
  • strategic planning
  • measurement, analysis, and knowledge management

Question 4. Question : (TCO 3) Leadership, strategic planning, and _____ categories represent the “leadership triad.”

  • measurement, analysis, and knowledge management
  • customer focus
  • workforce focus
  • operations focus

Question 5. Question : (TCO 3) The criteria for the Canadian Awards for Business Excellence are similar in structure to the criteria for the

  • Deming Prize.
  • American Society for Quality Control Award.
  • Malcolm Baldrige National Quality Award.
  • ISO 9000 Certification Program.

Question 6. Question : (TCO 4) In Juran’s quality trilogy, the process of preparing to meet quality goals is called

  • quality leadership.
  • quality control.
  • quality improvement.
  • quality planning.

Question 7. Question : (TCO 4) Who among the following influenced the development of a participative, bottom-up view of quality, which became the trademark of the Japanese approach to quality management?

  • Joseph Juran
  • V. Feigenbaum
  • Kaoru Ishikawa
  • Philip B. Crosby

Question 8. Question : (TCO 4) According to Deming, a product or service possesses quality if

  • the production process engages more workforce.
  • the cost of the product or service exceeds its benefit.
  • it enjoys a sustainable market.
  • it shows variations in its production process.

Question 9. Question : (TCO 4) According to Point 1 of Deming’s 14 points for quality improvement, the responsibility of improving a firm’s competitive position lies with

  • top management.
  • suppliers.
  • middle management.
  • employees.

Question 10. Question : (TCO 4) With regard to quality management systems, a _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

  • quality policy
  • quality memorandum
  • quality trilogy
  • quality minute book
  1. Question : (TCO 4)Briefly state some the observations Peter Scholtes made concerning what happens when people do not understand the theory of knowledge.

Question 2. Question : (TCO 3) How is Deming’s Point 3 (understanding inspection) addressed in the Baldrige Award?