GSCM 530 DeVry Entire Course

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GSCM 530 DeVry Entire Course

GSCM530

GSCM 530 DeVry Entire Course

 

GSCM 530 DeVry Week 1 Discussion 1

Demand Management and Forecasting from a Systems Perspective (graded)

Explain the operations planning and demand management activities across the supply chain.

 

GSCM 530 DeVry Week 1 Discussion 2

Compare Various Options and Approaches to Forecasting (graded)

Differentiate among demand planning, demand forecasting, and demand management activities.

 

GSCM 530 DeVry Week 2 Discussion 1

Sales and Operations Planning (graded)

Explain the sales and operations planning process and describe why it needs to be a dynamic process.

 

GSCM 530 DeVry Week 2 Discussion 2

Aggregate Planning for Production and Services (graded)

Define the contents of aggregate plans and explain the differences between aggregate planning for manufacturing versus service companies.

 

GSCM 530 DeVry Week 3 Discussion 1

Master Production Scheduling (MPS) (graded)

Explain the master production scheduling process and describe information and data inputs and outputs.

 

GSCM 530 DeVry Week 3 Discussion 2

Bills of Material (BOM) and Material Requirements Planning (MRP) (graded)

Define different bills of material (BOMs) structures and explain the MRP process and when it should be used.

 

GSCM 530 DeVry Week 4 Discussion 1

Master Production Scheduling (MPS) (graded)

Explain the master production scheduling process and describe information and data inputs and outputs.

 

GSCM 530 DeVry Week 4 Discussion 2

Bills of Material (BOM) and Material Requirements Planning (MRP) (graded)

Define different bills of material (BOMs) structures and explain the MRP process and when it should be used.

 

GSCM 530 DeVry Week 5 Discussion 1

Project Management (graded)

What are the different types of projects and organization structures used in supply chain environments?

 

GSCM 530 DeVry Week 5 Discussion 2

Project Scheduling (graded)

Calculate the critical path in a project and the duration of the project.

 

GSCM 530 DeVry Week 6 Discussion 1

Process Mapping and Analysis (graded)

Explain the relationships between processes and value.

 

GSCM 530 DeVry Week 6 Discussion 2

Customer Service Management (graded)

Describe how operations and supply chain management balance supply and demand to exceed customer expectations.

 

GSCM 530 DeVry Week 7 Discussion 1

Inventory Strategies and Policies (graded)

Explain the advantages and disadvantages of the different inventory strategies and policies.

 

GSCM 530 DeVry Week 7 Discussion 2

Inventory Financial Impacts and Service Levels (graded)

Explain and calculate asset productivity and customer service as they relate to the measures of inventory performance.

 

 

 

GSCM 530 DeVry Week 1 Homework Assignment

Assignment: page 431, Problems 2, 8, and 12

  1. Given the series of demand data below
  2. Calculate the forecasts for periods 7 through 11 using moving average models with n = 2, n = 4, and n = 6.
  3. Calculate the bias and MAD for each set of forecasts. Which moving average model is the best?
  4. The owner of an online video rental service has recorded the following rentals each week:
  5. Use a three-week moving average to forecast sales for each of the weeks 4 through 9.
  6. Use a four-week moving average to forecast sales for each of the weeks 5 through 9.
  7. Compare the forecasts created by these two methods using mean absolute deviation. Which forecasting method would you recommend?
  8. Monthly usage data for pallets used in a distribution center are as follows:
  9. Calculate the monthly usage index for each month.
  10. Use simple linear regression to forecast total usage of pallets for year 5.
  11. Forecast the seasonally adjusted usage for pallets for each month in year 5.

Links to sample guide for homework assignment below:

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12-12 .viddler.com/embed/4061df8c/?f=1&autoplay=0&player=full&disablebranding=0″>http://www.viddler.com/embed/4061df8c/?f=1&autoplay=0&player=full&disablebranding=0

12-17 .viddler.com/embed/2f463df5/?f=1&autoplay=0&player=full&disablebranding=0″>http://www.viddler.com/embed/2f463df5/?f=1&autoplay=0&player=full&disablebranding=0

 

 

GSCM 530 DeVry Week 2 Homework Assignment

  1. The current aggregate demand requirements for a firm are shown below for the next six months:

The firm always plans to meet all demand. The firm currently has 120 workers capable of producing 120 units in a month (1 unit/worker). The workforce can be increased (at a cost of $500 per worker) or decreased (at a cost of $1,000 per worker). Inventory holding cost is $100 per unit per month. The firm currently has 40 units of inventory on hand, and it would like to have 40 units available at the end of each month. Regular production cost is $3,000 per unit.

  1. What should the aggregate plan be if the inventory holding cost is to be minimized?
  2. What is the cost of this plan?
  3. JokersRWild makes playing cards in several different styles, but a “standard” deck of cards is used for planning purposes. The average worker at JokersRWild can make 10,000 sets of decks of cards per month at a cost of $1.00 per deck during regular production and $1.30 during overtime. The company currently employs 25 workers. Experience shows that it costs $500 to hire a worker and $500 to fire a worker. Inventory carrying cost is $.25 per deck per month. Given the following demand estimate, develop a six-month production plan based on level production, chase using overtime (no workers will be fired and inventory increases if necessary), and chase by changing workforce level. The beginning inventory is 50,000, and at least that amount is desired each month.

The citation provided is a guideline. Please check each citation for accuracy before use.

  1. Appliances Inc. is preparing an aggregate production plan for washers for the next four months. The company’s expected monthly demand is given below in the chart. The company will have 500 washers in inventory at the beginning of the month and desires to maintain at least that number at the end of each month. Below is other critical data:

Production cost per unit = $300

Inventory carrying cost per month per unit = $50 (based on ending month inventory)

Hiring cost per worker = $1,000

Firing cost per worker = $2,000

Beginning number of workers = 10

Each worker can produce 100 units per month

Complete the tables and determine the cost of the two plans

 

 

GSCM 530 DeVry Week 3 Homework Assignment

  1. Based on the BOM shown below, how many units of part F will be needed if 15 units of end item A are needed? If the company decided to purchase part D from suppliers, how would the BOM change? Assuming part D is purchased, how many units of part F are needed to make 15 units of end item A?
  2. Using the information in problem 7, develop an indented BOM
  3. Based on the BOM shown below, how many of part D will be needed if 100 units of end item A are needed? How many of part F

12.Complete the MRP record for a bicycle seat

13.Given the BOM and the MPS for end item A, complete the MRP schedule for items A, C, D, and E.

 

 

GSCM 530 DeVry Week 4 Homework Assignment

Assignment: page 83, Problems 8 and 9

Assignment: page 491, Problems 18 and 19

Problem 8

New Time Videos (NTV) is a new online video rental service. In the field, it is trying to compete by offering its customers access to all of the major new video releases in one business day. That is, if you order a video from NTV, you can expect it in one business day from the time when you placed the order. When you are done with the video, you simply drop it in the prepaid mailing envelope and return it. All videos arrive in a sorting facility located in the Midwest where envelopes with the videos are opened, checked (right video with the right sleeve, no scratches, no cracks, no dirt on the videos), and made ready to be sent out again. As the manager of this facility, your goal is to turn the returned videos around in 6 hours (a shift is 8 hours long). You have the following information:

  1. Calculate the expected average flow time (hint: Use Little’s Law).
  2. What changes would you recommend to meet the goal of processing a returned video within 6 hours?
  3. PizzaTime Restaurants is building a new pizza place and needs to determine how big to make the various parts of its facility. It wants to be able to accommodate a maximum of 500 customers per hour at its peak times. PizzaTime has collected the following information: the average time to place and receive an order is 1.1 minutes, 20 percent of the customers have cars and require parking spots, and the average length of time at the restaurant is 20 minutes per customer. Assuming a capacity cushion of 20 percent, find:
  4. The number of cash registers required. (assume an average of 4 customers per group)
  5. The number of parking spaces needed.
  6. The number of seats/tables needed. (assume 4 seats per table) d. Which of these operations are likely to be bottlenecks?
  7. Calculate the processing load and develop the load profile for the computer assembly process. As the planner, what concerns do you have (if any)? What changes might you consider?
  8. Calculate the processing load and available capacity, and develop the load profile for the stereo speaker subassembly. Two employees work the assembly process for 40 hours

 

 

GSCM 530 DeVry Week 5 Homework Assignment

  1. Answer the following questions for the following network. Times shown are in days.
  2. What is the length of the critical path?
  3. What are the earliest start and latest start for E?
  4. What is the latest start for B?
  5. If all other tasks are completed in their expected durations, will the project length be affected if task B actually takes five days instead of the expected three?
  6. Consider the following information about a small project:
  7. Draw a network diagram.
  8. Identify the critical path, earliest start and finish, and slack for each task.
  9. Which of these activities should the project manager track most closely?
  10. What would happen if a new estimate for task D increases its expected duration from two days to six days? Would the project take longer? Would anything else change?
  11. Annie is planning a large surprise party for her sister Gwendolyn. She has developed the plan below, including estimates of the time (in hours) and cost necessary to perform each of the activities required at the currently planned pace and at the crashed pace.
  12. Annie is most interested in reducing the time associated with creating the guest list. What is the crash cost per hour for that activity?
  13. Annie will save $40 for every hour she can reduce from her plan. Annie has decided to crash her project and use the money she saves to purchase a larger gift for Gwendolyn. Which activity should she crash first?
  14. Annie has now crashed activity A by four hours at a cost of $110. What other activity could she crash to further reduce the project?
  15. Annie has now crashed activity A by four hours at a cost of $110 and activity E by two hours at a cost of $75. What other activity could she crash to further reduce the project?
  16. How much money did Annie save by crashing the project?
  17. What is the duration of the fully crashed project?

 

 

GSCM 530 DeVry Week 6 Homework Assignment

  1. Your eyeglass frame-making firm is considering one of two distribution alternatives. The first is to make all shipments from your Chicago plant to one of three regional warehouses located in Philadelphia, Chicago, and Reno. All orders from eyeglass retailers would be shipped from these sites. The second alternative would be to create one warehouse in Memphis, Tennessee, and ship all orders via Federal Express.
  2. Prepare a process flow diagram of each alternative.
  3. What additional information would you need to ascertain which alternative will provide the best value to your customers?
  4. Is this different from a lower cost solution? Why?
  5. The following quarter, Aldo’s senior executive was interested in knowing whether performance had improved. The following table presents order and shipping data collected for the next quarter. How would you answer the senior executive?
  6. Suppose a firm, in discussions with customers, learns that customers identify eight factors that they evaluate for every order they receive from suppliers. The firm then finds that its performance is 95 percent on six of these factors and 92 percent on the other two factors. What is the firm’s probable perfect order performance?
  7. In problem 3, suppose performance on two of the factors that had been 95 percent falls to 90 percent. What is the impact on perfect order performance?

 

 

GSCM 530 DeVry Week 7 Homework Assignment

  1. The following table contains data about the inventory for five items at Jones Corporation. Complete the missing items in the table.
  2. Suppose Jones Corporation in the above problem determined that its annual inventory carrying cost = 18 percent. The item unit cost was as follows:

Item 1 = $25.00

Item 2 = $60.00

Item 3 = $5.00

Item 4 = $10.00

Item 5 = $1.00

Compute the dollar values for the information in the above table, determine the annual inventory carrying cost for each item, and the total annual inventory carrying cost.

  1. Again, using the data for Jones Company in problems 2 and 3, suppose Jones believes that in the upcoming year, the rate of sales expected for each of the five items is as follows:

Item 1 = 4,000 units per day

Item 2 = 2,000 units per day

Item 3 = 15,000 units per day

Item 4 = 7,000 units per day

Item 5 = 2,000 units per day

Compute the days of supply for each item.

 

 

GSCM 530 DeVry Week 1 Quiz Latest

Question 1.1.(TCO 1) Different levels of planning in supply chain operations management include(Points : 5)

  • general and detailed planning.
  • strategic, tactical, and operational planning.
  • long-term and short-term planning.
  • logistical, operational, and procurement planning.

Question 2.2.(TCO’s 1) Which of the following is a measure common to both the strategic profit model and the SCOR model?(Points : 5)

  • Responsiveness
  • Return on assets
  • Delivery performance
  • Lead time

Question 3.3.(TCO 1) The demand for housing is characterized by a regular pattern of increasing to a peak, then falling. When the demand reaches a low point, it then repeats the pattern. This pattern usually takes place over a 3- to 5-year period. This is an example of which type of demand pattern?(Points : 5)

  • Autocorrelation
  • Seasonality and cycles
  • Step change
  • Trend

Question 4.4.(TCO 1) For Platinum Nugget Hotel in Las Vegas, Saturday is the best day of the week for business. The gambling take for the hotel on Saturdays over the past 4 weeks was as follows. Week $ Take (1) $250,000, (2) $190,000,  (3) $300,000,  (4) $280,000

Using a moving average withn= 3 terms, what would be the forecast for Week 5.(Points : 5)

  • $256,667
  • $246,667
  • $255,000
  • $232,124

Question 5.5.(TCO 1) Assume that the forecast for the last period is FITt = 200 units, and recent experience suggests a likely sales increase of 10 units each period. Actual sales for the last period reached 230 units. Assuming a smoothing coefficient of ? = 0.20 and a trend smoothing coefficient of ? = 0.10, what is the BASE forecast for the next period?(Points : 5)

  • 210
  • 206
  • 236
  • 226

Question 6.6.(TCO 1) The tracking signal will suggest to a manager that(Points : 5)

  • demand for an item is changing.
  • there is seasonality in demand.
  • a forecast mode’s parameters may need adjustment.
  • All of the above

 

 

GSCM 530 DeVry Week 2 Quiz Latest

  • Strategic-level planning
  • Tactical planning
  • Detailed operational planning
  • Long-term planning

Question 2. 2. (TCO 2) Each month the sales and operations team at Johnson Company meets to develop plans for each of the next 6 months. This process is known as (Points : 5)

  • collaborative planning and forecasting.
  • rolling planning horizons.
  • unconstrained planning.
  • continuous planning.

Question 3. 3. (TCO 2) If a company strongly prefers that its aggregate output plan be closer to a level plan than a chase plan, this implies that it is concerned about minimizing (Points : 5)

  • inventory carrying costs.
  • hiring and layoff costs.
  • the cost of subcontracting.
  • Both A and C
  • Both B and C

Question 4. 4. (TCO 2) Zanda Corp. and Jones Corp. are identical in every way (products produced, costs, demand, etc.) except for one. Zanda uses a level production plan while Jones prefers a chase production plan. Which of the following is most likely to be true? (Points : 5)

  • Jones will have higher investment in plant and equipment.
  • Jones will have higher hiring and firing costs.
  • Jones will have lower inventory carrying costs.
  • All of the above

Question 5. 5. (TCO 2) Jones Corporation is preparing an aggregate production plan for washers for the next four quarters. The company’s expected quarterly demand is given in the following chart. The company will have 1,000 washers in inventory at the beginning of the year and wishes to maintain at least that number at the end of each quarter. The following are other critical data.

Production cost per unit = $250

Inventory carrying cost per quarter per unit = $10 (based on quarter-ending inventory)

Hiring cost per worker = $1,000

Firing cost per worker = $2,000

Beginning number of workers = 10

Each worker can produce 100 units per quarter.

Any worker on the staff at the end of the year will not be fired at that time.

Given these data, what is the inventory carrying cost of a level plan? (Points : 5)

  • $100,000
  • $700,000
  • $70,000
  • $7,000

Question 6. 6. (TCO 2) You are sitting next to a person in business class on a flight from Los Angeles to Sydney, Australia. You mention to that person that you got your ticket 2 months ago for only $12,500. The person responds that she bought her ticket 2 days ago for $7,800. This sometimes happens because airlines often use an approach called (Points : 5)

  • capacity management.
  • yield management.
  • load management.
  • workforce leveling.

 

 

GSCM 530 DeVry Week 3 Quiz Latest

Question 1.1.(TCO 4) MRP is a process that would be most applicable in which situation?(Points : 5)

  • Planning requirements for repair parts for production equipment in a manufacturing plant
  • Planning requirements for safety stocks of finished goods in a distribution center
  • Planning requirements for bicycle seats in a bicycle production plant
  • A and C
  • None of the above

Question 2.2.(TCO 4) The longest lead time path in the BOM is the(Points : 5)

  • time bucket.
  • planning horizon.
  • time window.
  • cumulative lead time.

Question 3.3.(TCO 4) A master production schedule shows the following information.

Using a lot-for-lot rule, what is the MPS quantity for Period 1?(Points : 5)

  • 90
  • 80
  • 100
  • 40

Question 4.4.(TCO 4) Which of the following is not included in the information about the inventory records file for an item?(Points : 5)

  • Safety stock
  • Preferred order quantity
  • Net requirements
  • Lead time

Question 5.5.(TCO 4) The following table shows capacity requirements data for making toys.

  • A load profile would show(Points : 5)
  • load above capacity in Periods 3 and 5.
  • load below capacity in Periods 1 and 3.
  • that load is never exactly equal to capacity in all periods.
  • None of the above

Question 6.6.(TCO 4) The positioning and replenishment of finished goods inventories at the retail level can be determined using(Points : 5)

  • MRP.
  • CRP.
  • DRP.
  • RFID.

 

 

 

GSCM 530 DeVry Week 4 Quiz Latest

1.(TCO 3) A bottleneck activity in a process is generally the activity with(Points : 5)

  • the smallest number of resources devoted to it.
  • the least capacity.
  • no delays in front of it.
  • the highest cost.

Question 2.2.(TCO 3) If a company can eliminate all sources of variance in a process, then(Points : 5)

  • it will be able to operate at maximum capacity at all times.
  • there will be no constraints in the process.
  • continuous improvement will not be necessary.
  • None of the above

Question 3.3.(TCO 3) Which of the following statements about economies of scale is not true?(Points : 5)

  • One reason economies of scale occur is because fixed costs can be spread over more units of production as output increases.
  • One reason economies of scale occur is because employees become more efficient as volume increases.
  • Economy of scale refers to the fact that as volume increases, total cost of production decreases.
  • Economies of scale may not exist at all levels of production.

Question 4.4.(TCO 5) End item A is made by assembling two parts of B and four parts of C. Part C is made from three parts of D and 2 parts of E. Gross requirements for end item A are 100 units.

What is the net requirement for part C?(Points : 5)

  • 70 units
  • 200 units
  • 125 units
  • 100 units

Question 5.5.(TCO 5) The positioning and replenishment of finished goods inventories at the retail level can be determined using(Points : 5)

  • MRP.
  • CRP.
  • DRP.
  • RFID.

Question 6.6.(TCO 5) Benefits of ERP systems include all of the following except(Points : 5)

  • easy implementation.
  • fewer data entry errors.
  • more informed business decisions.
  • improved customer service.

 

 

GSCM 530 DeVry Week 5 Quiz Latest

Question 1.1.(TCO 6) Which of the following are technological factors affecting the success of a project?(Points : 5)

  • Experience and authority of team members
  • Equipment, facilities, and communications systems
  • Organizational structure and reward systems
  • B and C
  • A, B and C

Question 2.2.(TCO 6) In the project for Colson Corp. shown in Exhibit 15-1, does any task have slack? If so, how much?

Exhibit 15-1 (Points : 5)

  • None of the tasks have slack.
  • Task B has 3 days of slack.
  • Task C has 4 days of slack.
  • Task D has 2 days of slack.
  • Task C has 3 days of slack.

Question 3.3.(TCO 6) The forward pass in a critical path algorithm involves(Points : 5)

  • calculating the late finish and late start for each task.
  • calculating the late finish and the earliest possible start times for each task.
  • calculating the earliest possible start and finish times for each task.
  • calculating the earliest possible start and late start for each task.

Question 4.4.(TCO 6) In evaluating time-cost trade-offs, we start by crashing the task on the critical path that(Points : 5)

  • has the lowest cost to reduce by one unit of time.
  • has the lowest total crash cost.
  • can be reduced the most.
  • is the longest.
  • None of the above

Question 5.5.(TCO 6) Given the tasks, estimated durations, and crash costs shown below, what is the total cost of the steps needed to provide the cheapest way to reduce the project length by 3 days?(Points : 5)

  • $2,800
  • $2,500
  • $1,100
  • $2,300

Question 6.6.(TCO 6) Why does project management often involve the management of conflict?(Points : 5)

  • Projects often compete with routine operations and other projects for resources and personnel.
  • Project managers are under greater pressures than other managers in a firm.
  • Projects are often staffed with personnel who may have greater allegiance to their functional managers than to the project managers.
  • A and C

 

 

GSCM 530 DeVry Week 6 Quiz Latest

Question 1.1.(TCO 7) You, as a supply chain analyst, have been approached by the vice president of supply chain operations to come up with a recommendation for improving the throughput time for the manufacture of Widget A. You quickly realize that you need a process map before you proceed. What is the first step you should undertake to map the process?(Points : 5)

  • Draw a detailed schematic of the inputs and outputs of the process in question.
  • Identify the desired outcomes of the process.
  • Analyze the process and prioritize opportunities for improvement.
  • Document the existing process (the “current state” map).

Question 2.2.(TCO 7) An activity identified by a question mark is typically a(n)(Points : 5)

  • value-adding activity.
  • necessary activity.
  • unknown activity.
  • None of the above

Question 3.3.(TCO 7) The principles of process improvement suggest that an effective, efficient process(Points : 5)

  • maximizes the number of sequential activities and minimizes the number of parallel ones.
  • eliminates all non-value-added steps.
  • minimizes the number of entry points of a workpiece into the process.
  • minimizes reliance on departments outside of manufacturing.

Question 4.4.(TCO 7) From an operations perspective, companies should strive to(Points : 5)

  • provide customer success to all customers.
  • realize that different customer management approaches may be appropriate for different customers.
  • realize that all customers desire close customer success types of relationships.
  • never refuse to do business with a customer.

Question 5.5.(TCO 7) A firm has found that it provides a 90% order fill rate (orders shipped complete) and 90% on-time delivery, 90% of its orders arrive at customers’ destination in perfect condition, and 90% of the time all documentation is correct. These are all the elements of a perfect order for this company’s customers. What is the best estimate of its perfect order performance?(Points : 5)

  • 90%
  • 60%
  • 0%
  • 66%

Question 6.6.(TCO 7) Alpha Company has a performance standard of 97% fill rate. Last month it achieved a 94% fill rate. This is an example of(Points : 5)

  • a knowledge gap.
  • a standards gap.
  • a performance gap.
  • a perception gap.

 

 

GSCM 530 DeVry Week 7Quiz Latest

Question 1.1.(TCO 8) Which of the following is not a role of inventory?(Points : 5)

  • Increasing quality of finished goods
  • Balancing supply and demand
  • Buffering uncertainty in supply or demand
  • Enabling geographical specialization

Question 2.2.(TCO 8) Suppose demand is 45 units a month, average inventory is 60 units, and unit cost is $20. What is the annual inventory turnover?(Points : 5)

  • 10
  • 9
  • 0.75
  • 15

Question 3.3.(TCO 8) If beginning inventory is $1,000,000, ending inventory is $1,400,000, sales are $10,000,000, and anticipated sales are $50,000 per day, what is the number of days of supply?(Points : 5)

  • 28 days
  • 70 days
  • 60 days
  • 32 days

Question 4.4.(TCO 8) Jones Manufacturing Inc. purchases a component from a Chilean supplier. The demand for that component is exactly 70 units each day. The company is open for business 250 days each year. When the company reorders the product, the lead time from the supplier is exactly 10 days. The product costs $14.00. The company determined that its inventory carrying cost is 20%. The company’s order cost is $30.00. If the company decides to order 1,750 units each time it places an order, what will be the total annual cost of this policy? (Do not include the product cost in your answer.)(Points : 5)

  • $1,500
  • $2,400
  • $2,750
  • $3,400

Question 5.5.(TCO 8) Jones Company has calculated that the EOQ for a particular item is 1,000 units. However, Jones does not have enough capital to order that many units each time, so it only orders 250 units at a time. This will result in(Points : 5)

  • higher annual inventory carrying cost than ordering the EOQ quantity.
  • lower annual inventory carrying cost than ordering the EOQ quantity.
  • lower annual ordering cost than ordering the EOQ quantity.
  • This cannot be determined.

Question 6.6.(TCO 8) A company has average demand of 30 units per day. Lead time from the supplier averages 7 days. Assume that the combined standard deviation of demand during lead time has been calculated and is equal to 20 units. One unit costs $10 and the inventory carrying cost is 25%.

What is the reorder point for the company if it decides on a 99% service level?(Points : 5)

  • 243 units
  • 257 units
  • 77 units
  • 210 units

 

 

 

GSCM 530 DeVry Final Exam

  1. (TCO 1)The _____ develops forecasts by asking a panel of experts to individually respond to a series of questions. (Points : 10)
  • historical analogy approach
  • executive judgment approach
  • grassroots forecasting approach
  • marketing research forecasting approach
  • Delphi method

Question 2.2. (TCO 1) Services (Points : 10)

  • are tangible.
  • can be inventoried.
  • have short lead times.
  • are often capital intensive.

Question 3.3. (TCO 1) Customers can include (Points : 10)

  • internal customers only.
  • both internal and intermediate customers.
  • both intermediate and final customers.
  • internal, intermediate, and final customers.

Question 4.4. (TCO 1) A _____ supplier produces goods and services directly to the firm (e.g., the stock film wholesaler to the movie production company). (Points : 10)

  • first-tier
  • second-tier
  • echelon
  • downstream
  • None of the above

Question 5.5. (TCO 1) The question of which specific products and market segments the firm will serve is determined in which of the following strategic planning system levels? (Points : 10)

  • Corporate strategy
  • Strategic business unit
  • Functional strategy
  • Business model

Question 6.6. (TCO 2) Soft benefits of S&OP include (Points : 10)

  • enhanced teamwork.
  • better and faster decisions.
  • greater accountability for results.
  • All of the above
  • B and C only
  • A and C only

Question 7.7. (TCO 2) In a ____ production plan, the objective is to match production in each period to the _____ in that period, thus avoiding the need to hold inventory. (Points : 10)

  • chase, demand
  • level, demand
  • chase, supply
  • level, supply
  • hybrid, demand

Question 8.8. (TCO 4) _____ calculates when and how much of certain raw materials, parts, and subassemblies are needed for production. (Points : 10)

  • MRP
  • DRP
  • CRP
  • RRP

Question 9.9. (TCO 4) A primary function of _____ is to match supply with demand so the right quantities of raw materials, parts, and subassemblies are available when needed for production. (Points : 10)

  • MRP
  • DRP
  • CRP
  • RRP

Question 10.10. (TCO 5) The ERP system includes (Points : 10)

  • MRP.
  • MRP and CRP.
  • CRP and DRP.
  • MRP and DRP.
  • All of the above

Question 11.11. (TCO 3) A process that feeds a number of alternative processes coming out of it is a _____. (Points : 10)

  • bottleneck
  • core capability
  • feeder process
  • greatest variance process
  • kaizen event

Question 12.12. (TCO 5) The positioning and replenishment of finished goods inventories at the retail level can be determined using (Points : 10)

  • MRP.
  • CRP.
  • DRP.
  • RFID.

Question 13.13. (TCO 6) A successful project is (Points : 10)

  • completed within budget.
  • completed on time.
  • one that meets customer expectations.
  • one that meets team member and stakeholder expectations.
  • All of the above

Question 14.14. (TCO 6) The _____ project has several disadvantages, including duplication of resources, difficulty in transferring technology and learning, and ignoring organizational goals and policies. (Points : 10)

  • functional
  • matrix
  • pure
  • All of the above
  • None of the above

Question 15.15. (TCO 6) Which of the following statements about a work breakdown structure (WBS) is (are) true? (Points : 10)

  • A WBS is a hierarchical listing of project activities.
  • Small projects typically have four or more WBS levels.
  • It occurs before the project is defined and approved.
  • All of the above
  • None of the above

Question 16.16. (TCO 6) The _____ duration is an estimate of the task time if all possible delays were to be realized. (Points : 10)

  • best-case
  • worst-case
  • most likely case
  • All of the above
  • None of the above

Question 17.17. (TCO 7) The first step in process mapping and analysis is to (Points : 10)

  • determine the desired outcome for the process and the associated metrics needed to evaluate its performance.
  • identify and bound the critical process.
  • document the existing process.
  • analyze the process and prioritize opportunities for improvement.
  • recommend appropriate changes to the process.

Question 18.18. (TCO 7) _____ is (are) commonly used to indicate the general flow of plant processes and equipment. (Points : 10)

  • Service blueprinting
  • Process flow diagramming
  • Value stream mapping
  • Swim lanes

Question 19.19. (TCO 7) _____ refers to believable and honest communications from suppliers. (Points : 10)

  • Reliability
  • Responsiveness
  • Tangibles
  • Competence
  • Credibility

Question 20.20. (TCO 8) The uncertainty period is (Points : 10)

  • determined by the order interval.
  • determined by the supplier’s lead time.
  • a period of time in which you are uncertain about how much inventory is on hand.
  • All of the above
  • None of the above

Question 21. 21. (TCO 1) Explain how MAD is used to calculate forecast accuracy; provide an example of a MAD calculation. What one piece of data does MAD not show? (Points : 25)

Question 22. 22. (TCO 4) Explain how critical work centers are used to develop rough-cut capacity profiles for the product family and the master schedule. (Points : 25)

Question 23. 23. (TCO 3) Describe the various operations within an amusement park that need to have balanced capacity. Which operations are most likely to become a bottleneck? How might an amusement park utilize yield management to influence demand to better fit available capacity? (Points : 25)

Question 24. 24. (TCO 7) Consider products you consume. Identify purchases you have made from firms with the following market orientations: make to stock, make to order, assemble to order, and engineer to order. (Points : 25)