GSCM 588 DeVry Complete Week Discussions Package

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GSCM 588 DeVry Complete Week Discussions Package

GSCM588

GSCM 588 DeVry Complete Week Discussions Package

 

GSCM 588 DeVry Week 1 Discussion 1

Definition of Quality (graded)

Review the You Decide, then respond to the question below:

As a consultant who is sitting in on the meeting at Extrude-Rite, how would you advise the group to approach the development of a definition of quality? How can the various stakeholder concerns be addressed? How do the traits of quality need to be considered in this process?

 

GSCM 588 DeVry Week 1 Discussion 2

Supplier Quality (graded)

Why is it important that a supplier’s definition of quality link well to the receiving organization’s definition of quality?

 

GSCM 588 DeVry Week 2 Discussion 1

Quality Thought Leaders—Past and Present (graded)

Explain what a quality management philosophy is and then identify which quality guru best fits your organization’s quality management philosophy or the way that you would want your organization to operate. Dig deep into the thought leaders—perhaps a mix of approaches is the best approach. Be sure to explain why you feel this way.

 

GSCM 588 DeVry Week 2 Discussion 2

Quality Awards (graded)

In Doc Sharing, find the file labeled D-Quality Awards Guide_Roberson.docx. Choose an award from it and research it on the website. Provide some background on what your chosen award process is and list the advantages and disadvantages of the award. Identify whether it links to any of the quality management gurus’ philosophies. Be sure to explain why you feel this way.

 

GSCM 588 DeVry Week 3 Discussion 1

Kano Model (graded)

Explain how the Kano model can help organizations plan for and satisfy different types of customer groups. How might the Kano model help an organization define quality?

 

GSCM 588 DeVry Week 3 Discussion 2

Supplier Quality and the Voice of the Customer (VOC) (graded)

Explain the VOC concept, then link VOC to the supplier relationship with the receiving organization. Discuss the advantages and disadvantages of practicing VOC in this manner, taking into account areas in which mistakes in VOC can have detrimental results.

 

GSCM 588 DeVry Week 4 Discussion 1

SWEATT Model (graded)

In Doc Sharing, find the file labeled SWEATT Model and read the presentation. How can this model be used to guide leadership decision making and organizational behavior. Link your response to the Wisdom to Tradition model described in the Week 2 Lecture.

 

GSCM 588 DeVry Week 4 Discussion 2

Different Views on Leadership (graded)

Using the NASA example in the lecture, examine other (quality) failures that have been attributed to leadership. Detail the background of the issue, then explain what went wrong. Finally, what do you think might have been some underlying reasons for the (quality) failure? Link your answer to the concepts of defining quality, quality strategy, and the Kano model from Weeks 1, 2, and 3 (respectively).

 

GSCM 588 DeVry Week 5 Discussion 1

The Cost of Quality and Suppliers (graded)

Explain the cost of quality concept—both the advantages and disadvantages. Discuss how having an effective cost of quality program at suppliers can improve the overall quality of supplier-delivered components and services to the receiving organization.

 

GSCM 588 DeVry Week 5 Discussion 2

Lead and Lag Indicators (graded)

Explain the concept of lead and lag indicators. Why would the development of such a diagram aid organizations in developing a performance measurement system? Link your response to the discussion on quality strategy from Week 2 and the SWEATT model from Week 4.

 

GSCM 588 DeVry Week 6 Discussion 1

Quality Function Deployment (QFD) (graded)

Explain the concept of QFD. How do the elements of the QFD diagram link to our class discussions (e.g., the right side of the QFD diagram is all about defining quality). Then explain how the QFD diagram should be implemented in an organization and how the QFD diagram can be used cross functionally (across departments) to improve quality (you might want to review the approach of Crosby, from Week 2, as you answer this question).

 

GSCM 588 DeVry Week 6 Discussion 2

Process Management and Supplier Quality (graded)

Using the information from our text and the lecture material on process management, explain how some of the tools described (e.g., flowcharts, histograms, etc.) can be used to determine whether supplier quality is at the desired levels. Why would it be important for an organization to have a standard way of looking at (and evaluating) supplier quality relative to process management?

 

GSCM 588 DeVry Week 7 Discussion 1

Statistical Process Control (graded)

What is statistical process control? What does statistical controlmean? What is the difference between capability and control? What is the difference between repeatability and reproducibility? Please provide examples for each.

 

GSCM 588 DeVry Week 7 Discussion 2

Problem Solving and Supplier Quality (graded)

How can a problem-solving model be used to guide the process of quality improvement in an organization’s product and services? What are the advantages and disadvantages of using a problem-solving model (e.g., can problem-solving models slow down the problem-solving process)? Link your response to the need for suppliers to have a robust and effective problem-solving process.

 

GSCM 588 DeVry Week 7 Discussion 3

Cumulative Learning

This is a very important question for each student as he or she reflects on our learning during the course, because it factors into the upcoming Final Exam. Your answer should be two to three paragraphs long and demonstrate a holistic understanding of the course material.

Given our study of quality over the past 7 weeks, what value have you found relative to the study of quality? How have your views on quality developed over the course of our study? What have been the two outcomes from this course that you will be able to apply personally or professionally? Be sure to explain why.